Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

How long will it take to receive my order?

Shipping time varies among orders as it depends on the shipping method you choose

Do you have a refund policy?

We do offer refunds on damaged merchandise or orders that failed to arrive. We DO NOT accept medication returns, since the federal law prohibits this. In case you did not receive an order, you may request a refund or ask that we reship your order once again. This we will be happy to do free of charge.

Do you provide a list of possible side effects for each medication listed here?

Although we do provide relevant medical information on each medication at our store, you should know that medication effectiveness may vary from one individual to another. The information on this site is for informational purposes only, and may not include all possible precautions, side effects, uses and effects of each listed medication. Therefore, the information on this site is not intended to serve as a substitute for medical information and/or advice and/or diagnosis provided by your physician or medical professional. You should always carefully read all product packaging and labels and speak to your doctor before taking any medication, whether prescribed or non-prescribed. Dietary supplements are products which have not yet been evaluated by the US Food and Drug Administration, and therefore do not constitute a definite agent of diagnosis, treatment, cure or prevention of any disease, illness or condition.

Is it legal to order medications on the web?

Yes, it is. Each country has its own laws pertaining to ordering medications on the Web, and this is a regulated field. In the US, a limit is set by the FDA allowing the import of a 3-month personal supply of prescription pharmaceuticals.

What shipping method do you offer?

Unless specified otherwise, we ship all orders for FREE worldwide* via Registered Airmail, and your signature is required upon delivery. You will see your order’s shipping method on the checkout page, next to your order’s total (expedited shipping options are also available). *Excludes a small number of selected items.